The online reputation of a company is quickly becoming one of their most valuable assets. With an increasing number of potential customers looking at online reviews and information before making a buying decision your online reputation is crucial to shaping their views. One of our core services to your business success is restoring and protecting your reputation.
This reputation has to be available throughout the internet. We help you take control instead of leaving it up to many other sources to provide it for you. No matter what size business you are, you need to be found in the many websites and apps that your potential customers are using. We also make sure that your information is accurate and detailed in all these areas.
With our reputation management service, we concentrate on these areas:
Citations are mentions of your business name and address on other webpages. An example of this might be an online yellow pages directory. They are a key component to ranking well on search engines and make it easier for you to be found regardless of where that potential customer might be. Through data agregators and individual site submissions, Fastrak Solutions claims your listings, corrects or completes existing listings and makes sure that all mentions are uniform. This includes Google My Business and Facebook listings. Through business partnerships, we are able to promote you locally or get you listed in 10 countries worldwide.
Our review system is designed to increase good reviews, reduce bad reviews, let you know of unhappy customers and use the good reviews on your website and social media to build your reputation. Not only is it important to your customer service but gaining new customers. Statistics show that 88% of people trust reviews as much as personal recommendations.
Reviews are important to your business because they
We monitor your online reputation, alert you of potential problems, help with mitigation of problems and send you reputation reports on a regular basis. The sooner we find a bad review or a citation issues the better. Doing this monitoring yourself is time consuming. We take this burden off you and give you piece of mind. Our reporting can also show how you compare with your competitors.
This part of our system is what makes us unique. Not only do you get the tools for management of your citations and reviews but you have a partner that is dedicated to your success and takes a lot of the burden off you. Most companies don't have the in-house expertise or time to make use of the tools. Fastrak Solutions becomes your partner that meets with you on a regular basis and is committed to helping you accomplish your goals. We help you with your reports, reassess current goals and identify new opportunities to accomplish them.